“Great Customer Service”
B & L Glass helped me with a door and their team was very professional. Great customer service. I will continue to hire them for sure.
When a storefront goes down at 11pm Friday, the property manager doesn't need a procurement chain — they need a single phone call that ends the problem. B & L answers that call. Our crew arrives the same day, secures the opening with a clean board-up, and the building is safe again within hours instead of days. Foot traffic stays moving, tenants stay open, and the storefront still reads as a working business at sunrise — not a crime scene.
One shop owns both halves of the work. The crew that boards up tonight is the crew that returns to install the permanent glass — same trade, same warranty, same invoice trail. No handoff between a board-up vendor and a glass company. After 65+ years responding to commercial glass emergencies in Sonoma, Napa, and Marin, the property managers and GCs we work with already know who to call.
The dispatch sheet tonight looks a lot like the dispatch sheet last week. The scenarios our 24/7 commercial line handles most:
break-ins, smash-and-grabs, thrown objects through retail or restaurant glass.
drive-throughs, parking-lot collisions, accidental impact on storefront panels and entry doors.
wind-driven debris and hail across the Russian River corridor and the open-ag stretches west of Sebastopol.
same-visit secure plywood or OSB while the permanent replacement glass is sourced and fabricated.
nights, weekends, and holidays for commercial accounts.
when seal failure or thermal stress cracks an insulated glass unit and the panel needs to come out before re-occupation.
bent or dented aluminum framing from impact, including frame-and-glass replacement when the framing can't be salvaged.
Two halves, two material decisions. The board-up tonight uses plywood or OSB cut precisely to the opening, secured using 2x4 bracing fastened directly through the opening. This ensures clean cuts and a square fit so the boarded look reads as intentional rather than rough, which matters on retail and hospitality storefronts that may stay boarded for several days while the permanent glass comes in.
24/7 commercial-account response covers the full North Bay — Sonoma, Napa, and Marin counties. The work clusters in the mid-rise mixed-use districts: downtown Petaluma, Sonoma plaza, Healdsburg, San Rafael, and Sausalito. Street-level retail sits under residential or office floors there, and one broken storefront pulls multiple tenants into the call.
Send room dimensions, photos, and project details. We provide a no-obligation estimate within 1-2 business days.
On-site templating captures the actual conditions — wall flatness, openings, and substrate. A 50% deposit confirms your project for fabrication.
Glass is cut, edged, and finished in our Santa Rosa shop. CRL hardware is sourced in your selected finish. Lead times typically run 2-4 weeks.
Quality inspection on every piece — edges, hardware, and finish — before scheduling your install at your convenience.
A B & L crew installs end to end, walks you through operation and care, and collects the final balance — backed by our "We Make It Right" guarantee.
For 65+ years, B & L has been the call North Bay property managers and GCs make when a storefront breaks after hours. We hold a 4.8★ Google rating, CSLB License #1058949, and active membership in the North Coast Builders Exchange, Marin Builders Association, and Santa Rosa Chamber of Commerce. Our crews are employed, not subcontracted — the team that arrives at 11pm Friday is the team that returns for the permanent install.
24/7 availability is real — and it's specifically for commercial accounts. Board-up and permanent replacement live under one trade, one warranty, and one invoice trail. At the board-up the crew hands off photos, a written scope of work, and the invoice your insurance adjuster will need. The work is backed by the "We Make It Right" guarantee Jeff Rowland built the company on — at handoff, anything not right gets made right.
Storefront broken? Need a board-up tonight? Call B & L now. We answer 24/7 for commercial accounts across Sonoma, Napa, and Marin — same-day on-site response, board-up to secure the opening, and a permanent install scheduled before we leave.
B & L Glass helped me with a door and their team was very professional. Great customer service. I will continue to hire them for sure.
I had a window repair Job a week ago. I bumped accidentally on the phone with Stacey from B & L Glass, while looking for another glass repair shop... She was patient and courteous with me so she got my business... It has been a small job, but everybody was very helpful and everything went smoothly, better than I expected. 'Will be back for some more.
Polite, friendly, professional! B & L Glass delivers top-notch service at a competitive price! We are very happy with the quality of our new shower enclosure!
We replaced our shower with a frameless glass enclosure. From the bidding process through the completion of the project, B & L Glass provided excellent service. They finished the project on time and we are very happy with our new shower. I would use them again and recommend them without hesitation.
I have nothing but great things to say about the gentleman that came to do the work at my Father's house. Our sliding glass door was jammed, we called around and were told by every other place I called that they don't repair them. That I would need a new one. I got a quote from Anderson's to replace the entire sliding glass door and 5 windows (glass and frames) and boy was that ridiculous over $30k. I called B & L to replace the sliding glass door and a couple of windows that were very foggy they came out and measured and asked why I wanted to replace the sliding glass door when they could just fix it. The gentleman could have tried to upsell me to replace the glass on all my windows and sliding glass door but he didn't. In fact he saved me money by telling me they didn't replace sliding glass doors. I could have ended up going with another company and replaced the sliding glass door but he said don't do that we can fix it. They Arrived right at 8 when they gave me a window 8-9 for measurements. That is refreshing! When it came time for install the gentlemen again arrived on time, they were very professional and did great work. Fixing our sliding glass door was no easy task my father and I tried to fix it our self but was rather complicated! So glad we reached out to B & L!
We needed a replacement set of shower doors for a residential home we are prepping to sell. After dropping another company due to their lack of communication and follow-through; we have been delighted with the promptness, efficiency, professionalism and excellent communication throughout our experience with B & L Glass. It has been a pleasure to work with B & L and we will certainly use this company for any future needs.
I have contacted B and L glass for repairs to windows on two different homes. They do excellent work and make the process of replacing a window very easy.
Jeff and his team are a pleasure to work with. They make the process simple and easy. Their work is detailed and professional. They are very focused on customer service and the office staff is friendly and personable. I wouldn't hesitate to use them again for all of our glass needs.
Meticulous work by both crews. The finish work was outstanding. Very happy with these replacement windows in our townhouse. Would recommend B and L highly.
This company is AWESOME! We were calling different companies for some pricing and time of a shower door enclosure and not having much luck with people returning our calls. Jeff from B & L Glass came out to our house the very next day and the next thing we know we were having a new shower enclosure put in. This company keeps in touch with you from beginning to end. All of their staff are so professional and friendly. I would highly recommend this company to all my family and friends. Thank you B & L Glass for making this process so effortless and my beautiful shower enclosure!🤩🏆
Wow absolutely professional and great timely work. They did an amazing job. Austin and Carlos came out and were friendly and comfortable we enjoyed them they worked great as a team we highly recommend them. Thank you B and L Glass.
B & L did a fantastic job for us: timely, done right, price was reasonable. Excellent; would recommend and use again!
Stacy from B & L was amazing to work with. I placed a small order with her and when I needed to change it, she jumped on the phone, caught production in time and helped me find the solution with a smile in her voice. As someone who has been in customer service myself, it's never a fun call to get to change an order last minute (I'm sorry, Stacy!). Stacy didn't skip a beat. As a result, I'm leaving our interaction with positive impression and will definitely work with her again in the future.
Have used B & L glass several times to replace windows. Have found them to be courteous, friendly, and professional. Quality of work is very good.
We had a large mirror in a bathroom replaced by B & L. They were on time and budget. Install was done quickly and cleanly. Highly recommend B & L.
I called B & L glass they came to measure my table it has a lot of fancy round edges but they managed to do it to perfection. I am very happy with the way it turned out.
Since we first started building Stanroy Music Center's new home on 4th Street twelve years ago, B & L Glass has been our go-to glaziers! They consistently amaze and delight with their prompt, friendly, and professional service, and I would excitedly refer them to anyone looking for related materials and/or installers! SIX stars!
The two large corner bedroom windows look terrific. They were installed quickly and professionally. We are very happy with the service we received. Thanks Matt for doing a great job all around.
Communication and planning was prompt, easy, and friendly. Quality work. It was a very straightforward and successful experience getting a large double paned living room window replaced.
Professional, efficient and effective. They showed up when they said they would (an unusual quality for providers around here). Both the person who assessed the job and those who completed the work were top notch. Highly recommend.
B & L sales did a great job of showing us alternative glass enclosures. When it came time to order and measure, the technician that came to our home was knowledgeable and provided us with a good choice of installation options. When the glass arrived, the two installers were friendly and took care at insuring that we had a quality installation. The final result is an awesome shower enclosure.
We've had the privilege of working with B & L Glass in Santa Rosa, California for over two decades, and they continue to be one of the most reliable and professional dealers in the industry. Their team brings expertise, integrity, and a passion for quality to every project. From design consultation to final installation, B & L Glass consistently delivers a seamless experience for homeowners, architects, and builders alike. We're proud to have them as a Fleetwood dealer and always confident our products are in excellent hands.
We are thrilled with our new shower doors. The process was quick and easy. I've never worked with such a quiet and efficient installation crew. 5 stars to you.
Stress free window and sliding glass door replacement. Easy peasy. Got quote from email, scheduled measurements, paid deposit, scheduled replacement, paid balance. Showed up when they said, didn't even have to be home. I highly recommend B & L Glass
We are so glad we worked with a trusted local company for our new windows. It's a big investment but with Haley's help and expertise we made sure we had each window specification exactly on point for the needs of each room. She made sure the details were perfect. The installation team of Matthew, Jeremy and Trevor was a professional, well oiled machine! They worked hard and quickly - they also worked around my work from home schedule and make things happen quickly without a lot of disruption. We are thrilled with our new windows and just wish we'd made the leap sooner. Haley and the installation team did an amazing job!
I couldn't be happier with the work done by B & L Glass. From start to finish, their team was professional, efficient, and meticulous. They diligently worked with me on my glass research process, then replaced and installed glass throughout my home with outstanding precision and care. The results look beautiful, and the quality of craftsmanship truly stands out. I highly recommend them to anyone looking for top-tier glass work.
Had a 3-sided neo-angle shower enclosure installed by B & L. Looked great except there was no door stop added. I didn't realize I needed one (they're optional) until a guest kept opening it inward, banging the door against the showerhead. Matt and Jake came out and installed one at no additional cost in under 10 minutes. Great service and attitude! Much appreciated, guys!
This company is fantastic! We originally decided to call for a bid due to a broken garage window (it's baseball season). The representative that came out was friendly and helpful so we decided to ask about a cost to replace an ugly old yellow window as well. They listened to my ideas about what I wanted in place of the old window, and we decided to go ahead and replace it. When the day came for installation, the crew was on time and friendly. They told us they had allotted 4 hours for the job and they completed it in half that time. By the time they left I couldn't even tell they had been there except for the beautiful new windows. Everything was sparkling clean! We are so happy with our new window and glass replacement. I will absolutely call B & L for any future glass needs.
We had some misalignment in a couple exterior bi-fold doors and B & L sent someone out so quickly and they fixed the issues with ease. They even recommended maintenance to ensure the doors would last a lifetime. So grateful for the help! Thank you!
We just completed a major glass replacement job at our house with B & L Glass Company and were extremely satisfied with their customer service and professionalism. Haley, working as our contact person, was extremely helpful, patient with our questions, friendly and kept open and timely communication during the duration of our project. We really appreciate the time she put into making sure we were satisfied with the end product. The technicians, from the estimators to the installers, were very professional throughout the process. All were experienced, friendly and it was obvious they took pride in their work by the excellent job they did. We would absolutely call on BL Glass again for any future work we may need and highly recommend this company for your home glass projects.
Storefront broken? Need a board-up tonight? Call B & L . We answer 24/7 for commercial accounts across Sonoma, Napa, and Marin — same-day on-site response, board-up to secure the opening, and permanent replacement scheduled around your operating hours. An open storefront tonight means tenants stay open tomorrow and the building reads as a working business at sunrise. One shop, one crew, one warranty from breakage to final pane. The "We Make It Right" guarantee stays with the work after the install is done.
B & L answers 24/7 for commercial accounts and dispatches same-day on-site response across Sonoma, Napa, and Marin counties — often within hours. The sequence: phone call to [ifso id="900403"], crew on-site, board-up to secure the opening, measure for permanent replacement in the same visit when possible. Call [ifso id="900403"].
A B & L emergency board-up uses plywood or OSB cut to the opening and screwed into the existing storefront frame with security-grade fasteners. Debris cleanup is included, plus an on-site measure for the permanent replacement when possible. Building security is restored within hours. Photos, invoice, and scope of work are handed off for your insurance claim.
Yes — for commercial accounts, B & L coordinates after-hours building access with property managers, facilities leads, or on-site contacts. Our crew meets your contact at the address; keys, alarm codes, and building access are handled at arrival. 24/7 availability covers Sonoma, Napa, and Marin counties for commercial accounts.
Most commercial property and business insurance policies cover emergency glass repair after vandalism, vehicle impact, or weather damage — confirm specifics with your carrier. B & L provides claim documentation at the board-up: photos of the damage, a written scope of work, and the invoice. We don't file claims on your behalf; the claim itself stays with you and your carrier.
Timelines depend on glass spec and supplier lead times. Stock single-pane and standard tempered glass: typically a few business days. Custom IGUs: roughly one to two weeks. Custom-anodized framing or full-frame retrofit: four to six weeks. The board-up keeps the building secure throughout the wait, and we schedule the permanent install around your operating hours so the storefront isn't down during business.
Get in touch with B & L Glass — trusted across Sonoma, Napa and Marin for over 67 years. From luxury residential homes and premium window systems to commercial glazing and service projects, our team delivers experienced guidance, quality craftsmanship and professional execution from start to finish. Share your project details, plans or ideas, and our team will respond promptly.
